K-D Balance

Last Updated: May 28, 2020

A Snapshot creates a copy of the offline data from your iPhone or iPod and transfers it to KD Support for review. This is often used to troubleshoot issues, or to guard against potential total data loss. This is not a traditional backup and does require an internet connection to transmit.

  1. Tap the Menu button (3 horizontal lines) in the top left corner of the screen to slide out the menu.

    Home Screen with menu button highlighted

  2. Tap Settings and confirm there are no local changes pending. Tap Diagnostics.

    Side by side images of Menu and settings pages

    Screenshot of Diagnostic menu

  3. Tap Send Snapshot and the Snapshot will be sent.

    Screenshot of Diagnostic menu